| FREQUENTLY ASKED QUESTIONS |
Do you have a catalog?
No, we do not have a printed catalog.
What is the minimum order?
Our minimum order is $25.00(US) and $50.00 International. Minimum shipping and handling is $7.99.
Do you provide drop shipping services?
We can bill one address and ship to another however all shipments include our return address as well as
advertising inserts and/or packaging with our company name and contact information prominently displayed.
How do I open an account?
We do not require registration, have accounts or carry credit. Payment is due at the time of purchase. We
accept every major credit card.
Do I need a resale number, tax ID or vendor license number?
We do not require a resale/tax ID or vendor license to purchase merchandise.
Can I place my order by phone?
If you would prefer giving your credit card information over the phone, please fill your cart in our Yahoo! Store
and email Customer Service a copy of the order with your name, daytime phone number, shipping address,
billing address (if different from shipping address) and any special instructions prior to phoning in your credit
card information to 702.878.PAWS (M-F 8am - 3pm PST). If you have never ordered over the internet, you will
find our Yahoo! Store easy to navigate, secure and very customer friendly.
Can I fax my order?
If you would like to fax your order, fill your cart through our Yahoo! Store, then copy and fax the Order page to
702.433.0031. Faxed orders need to include:
1. Order Subtotal and Shipping Charges
2. Your Name and Email Address
3. Daytime Phone Number
3. Shipping Address (no PO Boxes)
4. Billing Address (if different from Shipping Address)
5. Credit Card information (with expiration date) and the CVV code (3 digits) from back of card
The processing of your order will be delayed without complete information.
I am having trouble placing my order.
If your shopping cart will not hold more than one item, go to the top of your page, click on Tools, Internet
Options and under Temporary Internet Files, Delete Cookies. Cookies (temporary internet files) that you have
acquired on other sites can interfere with the Yahoo! Store Ordering System. If this does not resolve the
problem or you are having a different problem, please contact us
How will I know that you have received my order?
If you did not receive a confirmation email immediately after placing your order, it is possible we did not receive
your order or we need updated contact information. IF YOU ARE USING AOL, PLEASE CHECK YOUR SPAM FOLDER
FOR ORDER AND SHIPPING CONFIRMATIONS. You will not receive a confirmation email with a phone or faxed
order.
When will I receive my order?
Your order will be shipped within 72 hours of order placement excluding weekends and holidays. Please allow
at least 7 business days for the order to arrive. You will be emailed a tracking or delivery confirmation
number(s) within 3 business days of placing your order with tracking information available at www.fedex.com or
www.usps.com. We cannot track packages outside of the USA. If it has been more than 7 business days since
you received a shipping confirmation and tracking number, please contact us.
If you require expedited shipping, alternate shipping methods can be arranged with Customer Service or by calling
1.702.878.PAWS (M-F, 8am - 3pm PST) Customer Service Line Only / No Sales Calls Please
Shipping and Handling Charges
Shipping is automatically calculated by weight and distance. Shipping and handling charges include the
shipping price, in addition to the cost of processing the order and shipping materials. We do not supplement
our shipping expenses with higher priced merchandise or "processing fees."
Damaged Shipment or Shortages
If your shipment arrived in damaged condition, keep all packaging materials and contact us by email within 72
hours so we can help you file your claim as soon as possible. Some carriers require a box inspection and need
to see the condition of the box and all other packaging materials. Leave the damaged merchandise inside the
box until your claim is processed.
All shortages must be reported within 72 hours of delivery. No claim of missing items will be honored after the
72 hour period.
Returns
We are an outlet for small business to purchase in volume. In many instances, we do not provide color choice
or size preference. Every attempt is made to portray accurate pictures, descriptions and measurements of our
products. We have no control over the variables in individual color monitors. If the products you received were
in error, defective or grossly misrepresented, please call Customer Service (1.702.878.PAWS) for a Return
Authorization. Returned items must be received within 14 days, appropriately packed and insured. Store
credit will be issued for merchandise that can be resold (all labels attached and factory packaging unopened.)
There is a $25.00 restocking fee billed to your credit card upon receipt of returned merchandise. We have a
NO RETURN policy on Pet Houses, Pet Beds, Carriers and Rawhide. Return shipping fees are the customer's
responsibility. We do not accept C.O.D. returns or exchanges. All shipping and handling fees are
Non-Refundable. Jewelry may be returned for store credit or exchanged (within 14 days) with no additional
charges if the factory packaging is unopened and all tags are attached.
Order Cancellation
There is a $25.00 fee for all order cancellations unless we are notified within 24 hours of order placement.
Copy of Invoice
The only invoice you will receive is with your confirmation email. IF YOU ARE USING AOL, PLEASE CHECK YOUR
SPAM FOLDER FOR ORDER AND SHIPPING CONFIRMATIONS. If you did not make a copy of it, we will email another
invoice upon request to Customer Service.
What credit cards do you accept?
We accept Visa, Master Card, American Express and Discover.
Can I pay by check, money order or cashier's check?
If you would prefer paying by money order, cashier's, business or personal check, fill your cart and send a copy
of that page to the address below. Please be sure to include your name, email address, daytime phone
number and shipping address (no PO Boxes.) There will be a 11 business day hold on all checks.
Purrfect Paw
Park 2000 Business Complex
2500 Chandler
Suites #16- #17
Las Vegas NV 89120
Is my credit card information secure?
Our shopping payment system is encrypted using SSL (Secure Socket Layer) encryption process, which is
supported by the Netscape, Microsoft and America On Line Browsers. SSL encryption makes your on-line
ordering safe and is the adopted standard for processing a secure credit card over the Internet. Once you click
"Order"or "Add to Cart," you will be automatically routed to our Yahoo! shopping cart page, which is one of the
most secure http ports. This encryption makes it impossible for unauthorized parties to read any information
that you send.
Do you ship outside the Continental US?*
International orders must be a minimum of $50.00(US) not including shipping charges. All shipping
outside the Continental US is via the US Postal Service. International customers can estimate shipping costs to
be 15% - 100% of the order total which will be determined by the USPS International Calculator based on
weight and distance. For help with currency conversion, http://www.xe.com/ucc/ International customers are
contacted by email with shipping rates and options prior to order processing. Additional brokerage fees,
Custom fees, excise taxes, duties, tariffs or any type of fee or taxation imposed on international shipments by
government agencies outside of the United States are not included in our shipping charges and become the
international customer's responsibility. Refused international shipments returned to us are Non-Refundable.
We will make every effort to locate a lost shipment and file the required forms with the USPS, however Purrfect
Paw assumes no liability for late or lost international shipments and cannot track shipments that have left the
US.
*By placing an international order, it is agreed that you have read, understand and accept our international shipping terms
and conditions.
How do I contact purrfectpaw.com?
Customer Service
If your question is not included in the above FAQs or you have an immediate concern that cannot be handled
by email, please call and leave us a message. We are a web based warehouse operation and may not be able
to return your phone call for up to 24 hours.
Phone: 702.878.PAWS
Customer Service Line Only, No Sales Calls Please
Fax: 702.433.0031
May I visit your store to look around or pick up items I ordered from you?
For insurance purposes, our warehouses are not open to the public.
No, we do not have a printed catalog.
What is the minimum order?
Our minimum order is $25.00(US) and $50.00 International. Minimum shipping and handling is $7.99.
Do you provide drop shipping services?
We can bill one address and ship to another however all shipments include our return address as well as
advertising inserts and/or packaging with our company name and contact information prominently displayed.
How do I open an account?
We do not require registration, have accounts or carry credit. Payment is due at the time of purchase. We
accept every major credit card.
Do I need a resale number, tax ID or vendor license number?
We do not require a resale/tax ID or vendor license to purchase merchandise.
Can I place my order by phone?
If you would prefer giving your credit card information over the phone, please fill your cart in our Yahoo! Store
and email Customer Service a copy of the order with your name, daytime phone number, shipping address,
billing address (if different from shipping address) and any special instructions prior to phoning in your credit
card information to 702.878.PAWS (M-F 8am - 3pm PST). If you have never ordered over the internet, you will
find our Yahoo! Store easy to navigate, secure and very customer friendly.
Can I fax my order?
If you would like to fax your order, fill your cart through our Yahoo! Store, then copy and fax the Order page to
702.433.0031. Faxed orders need to include:
1. Order Subtotal and Shipping Charges
2. Your Name and Email Address
3. Daytime Phone Number
3. Shipping Address (no PO Boxes)
4. Billing Address (if different from Shipping Address)
5. Credit Card information (with expiration date) and the CVV code (3 digits) from back of card
The processing of your order will be delayed without complete information.
I am having trouble placing my order.
If your shopping cart will not hold more than one item, go to the top of your page, click on Tools, Internet
Options and under Temporary Internet Files, Delete Cookies. Cookies (temporary internet files) that you have
acquired on other sites can interfere with the Yahoo! Store Ordering System. If this does not resolve the
problem or you are having a different problem, please contact us
How will I know that you have received my order?
If you did not receive a confirmation email immediately after placing your order, it is possible we did not receive
your order or we need updated contact information. IF YOU ARE USING AOL, PLEASE CHECK YOUR SPAM FOLDER
FOR ORDER AND SHIPPING CONFIRMATIONS. You will not receive a confirmation email with a phone or faxed
order.
When will I receive my order?
Your order will be shipped within 72 hours of order placement excluding weekends and holidays. Please allow
at least 7 business days for the order to arrive. You will be emailed a tracking or delivery confirmation
number(s) within 3 business days of placing your order with tracking information available at www.fedex.com or
www.usps.com. We cannot track packages outside of the USA. If it has been more than 7 business days since
you received a shipping confirmation and tracking number, please contact us.
If you require expedited shipping, alternate shipping methods can be arranged with Customer Service or by calling
1.702.878.PAWS (M-F, 8am - 3pm PST) Customer Service Line Only / No Sales Calls Please
Shipping and Handling Charges
Shipping is automatically calculated by weight and distance. Shipping and handling charges include the
shipping price, in addition to the cost of processing the order and shipping materials. We do not supplement
our shipping expenses with higher priced merchandise or "processing fees."
Damaged Shipment or Shortages
If your shipment arrived in damaged condition, keep all packaging materials and contact us by email within 72
hours so we can help you file your claim as soon as possible. Some carriers require a box inspection and need
to see the condition of the box and all other packaging materials. Leave the damaged merchandise inside the
box until your claim is processed.
All shortages must be reported within 72 hours of delivery. No claim of missing items will be honored after the
72 hour period.
Returns
We are an outlet for small business to purchase in volume. In many instances, we do not provide color choice
or size preference. Every attempt is made to portray accurate pictures, descriptions and measurements of our
products. We have no control over the variables in individual color monitors. If the products you received were
in error, defective or grossly misrepresented, please call Customer Service (1.702.878.PAWS) for a Return
Authorization. Returned items must be received within 14 days, appropriately packed and insured. Store
credit will be issued for merchandise that can be resold (all labels attached and factory packaging unopened.)
There is a $25.00 restocking fee billed to your credit card upon receipt of returned merchandise. We have a
NO RETURN policy on Pet Houses, Pet Beds, Carriers and Rawhide. Return shipping fees are the customer's
responsibility. We do not accept C.O.D. returns or exchanges. All shipping and handling fees are
Non-Refundable. Jewelry may be returned for store credit or exchanged (within 14 days) with no additional
charges if the factory packaging is unopened and all tags are attached.
Order Cancellation
There is a $25.00 fee for all order cancellations unless we are notified within 24 hours of order placement.
Copy of Invoice
The only invoice you will receive is with your confirmation email. IF YOU ARE USING AOL, PLEASE CHECK YOUR
SPAM FOLDER FOR ORDER AND SHIPPING CONFIRMATIONS. If you did not make a copy of it, we will email another
invoice upon request to Customer Service.
What credit cards do you accept?
We accept Visa, Master Card, American Express and Discover.
Can I pay by check, money order or cashier's check?
If you would prefer paying by money order, cashier's, business or personal check, fill your cart and send a copy
of that page to the address below. Please be sure to include your name, email address, daytime phone
number and shipping address (no PO Boxes.) There will be a 11 business day hold on all checks.
Purrfect Paw
Park 2000 Business Complex
2500 Chandler
Suites #16- #17
Las Vegas NV 89120
Is my credit card information secure?
Our shopping payment system is encrypted using SSL (Secure Socket Layer) encryption process, which is
supported by the Netscape, Microsoft and America On Line Browsers. SSL encryption makes your on-line
ordering safe and is the adopted standard for processing a secure credit card over the Internet. Once you click
"Order"or "Add to Cart," you will be automatically routed to our Yahoo! shopping cart page, which is one of the
most secure http ports. This encryption makes it impossible for unauthorized parties to read any information
that you send.
Do you ship outside the Continental US?*
International orders must be a minimum of $50.00(US) not including shipping charges. All shipping
outside the Continental US is via the US Postal Service. International customers can estimate shipping costs to
be 15% - 100% of the order total which will be determined by the USPS International Calculator based on
weight and distance. For help with currency conversion, http://www.xe.com/ucc/ International customers are
contacted by email with shipping rates and options prior to order processing. Additional brokerage fees,
Custom fees, excise taxes, duties, tariffs or any type of fee or taxation imposed on international shipments by
government agencies outside of the United States are not included in our shipping charges and become the
international customer's responsibility. Refused international shipments returned to us are Non-Refundable.
We will make every effort to locate a lost shipment and file the required forms with the USPS, however Purrfect
Paw assumes no liability for late or lost international shipments and cannot track shipments that have left the
US.
*By placing an international order, it is agreed that you have read, understand and accept our international shipping terms
and conditions.
How do I contact purrfectpaw.com?
Customer Service
If your question is not included in the above FAQs or you have an immediate concern that cannot be handled
by email, please call and leave us a message. We are a web based warehouse operation and may not be able
to return your phone call for up to 24 hours.
Phone: 702.878.PAWS
Customer Service Line Only, No Sales Calls Please
Fax: 702.433.0031
May I visit your store to look around or pick up items I ordered from you?
For insurance purposes, our warehouses are not open to the public.
| COPYRIGHT©2002-2010 PURRFECT PAW ALL RIGHTS RESERVED |
 |  |  |  |  |  |
...Celebrating Our 8th Year!
| If you are contacting us about donating to your non-profit organization, rescue group or special event, we receive hundreds of requests per month for discounted and / or free merchandise. Although we would like to, we cannot possibly help everyone nor respond individually to the emails. |
